Visionstream delivers network services to Carriers and ISPs using an internal and contracted field workforce that is designing, constructing, commissioning and maintaining telecommunications infrastructure: towers, radio, fiber and backhaul networks all across Australia for clients including Telstra, Optus, NSW Telecoms Authority, Ericsson. Blitzm Design has designed the user experience and user interface of the VIEWS web platform and mobile app. Blitzm Systems has built and maintained the custom software solution.
Kicking the project off with a User Experience workshop with various representatives of Visionstream we discovered who’s using the app, what environmental factors come into play, pain points and what the overall goal is.
From there we created wireframes for the mobile app and tested with users to discover what was working and needed refinement. We then created UI designs that considered the user and environmental factors such as bright sunlight and dust & dirt from a construction site.
Understanding the user, main problems to solve and the environment played a huge role in the success of the project. The Blitzm and Visionstream partnership is a long term one and we have been trusted to further transform Visionstream with a next-generation operating model for the digital world.